Shotloom & MellowKit Privacy Policy

Local capture and editing

Shotloom is a macOS screenshot, screen recording and editing app from MonoWare. Screenshots, recordings, camera and microphone media, OCR results, projects, history and optional usage counters are processed and stored on your Mac. Basic capture and editing do not require an app account. The app does not automatically upload this media to MonoWare. Files you choose to share or export are controlled by you.

MellowKit clipboard, files and desktop tools

This policy also covers MellowKit (米洛工具包), MonoWare’s combined capture, clipboard and desktop toolkit. Its clipboard collection is optional and off by default. When enabled, supported copied text, links, images and file references are saved locally. Collection can be paused; content copied while paused is not collected later. Marked sensitive content and some credentials are skipped, but detection is not exhaustive. Pause collection before copying private information.

Library records, saved text, rich-text attachments and image-text indexes use authenticated encryption with a key held in the local Keychain. Original images and ordinary files retain their formats. Temporary readable copies may be created when you reuse encrypted content. File references are not backups of Finder originals. Removing a library entry does not delete its source file, and undo or local copies may retain content until you separately review and clean up unused copies; this is not secure erasure.

A backup can include a password-protected recovery key. Keep that password separately. The backup ZIP as a whole is not encrypted, and ordinary files and original images retain their original formats.

Optional typing sounds and companion reactions use local key events without retaining typed text. Cross-app response needs Input Monitoring permission and pauses during secure input. Reminder text and history stay on the Mac. Reminders require the app to be running; reopening can show overdue reminders. These features do not upload clipboard content, key events or reminders to MonoWare.

Permissions and your choices

Screen Recording permission is needed for screen capture. Camera and microphone access are used for the recording features you enable. You can change these permissions in macOS System Settings. You can remove local captures and projects using the app or Finder. Uninstalling the app does not necessarily remove files you exported elsewhere.

Optional downloads and network requests

Optional transcription may download speech models from Hugging Face or use Apple system services. Download requests disclose ordinary connection information, such as your IP address, to the service receiving the request. Apple system features follow Apple’s privacy terms. Shotloom does not send your recordings to MonoWare for transcription. The Mac App Store handles purchases and app distribution under Apple’s terms.

When you contact support

Sending feedback is optional. Only when you submit a support form or send a reply, MonoWare receives the email address, title, message and replies you provide. In the app, you can choose whether to include the displayed app version, build, macOS version and language. The support service stores the conversation and its access credentials so that you can view replies and we can address your request. Do not include passwords, private recordings or other sensitive material in your message. Support information is used to respond to requests and troubleshoot the product.

Website and service providers

The website and support endpoint use Cloudflare hosting and the existing MonoWare support service. Providers process network and request information to deliver the service and protect it from abuse. The app contains no advertising or cross-app tracking SDK. We do not sell your captures or use them for advertising. Links to external providers are subject to their own privacy policies.

Contact, access and deletion requests

For questions about this policy or to request access to or deletion of support information, contact [email protected]. Include the conversation reference when available; do not send its secret access token in public. Local media remains under your control on your Mac. This product policy supplements the general MonoWare privacy policy.